Return and Refund Policy

 

At Paper Bag Pantry we are here to help.

If you are not satisfied with your purchase, please contact us and give us the opportunity to put things right .

 

Our returns policy gives you 30 calendar days to return or exchange an item.

To be eligible for a refund or exchange, the items must be unused and in the same condition that you received it. The items must also be in the original packaging.

 

In order to complete your return or refund, we require a receipt or proof of purchase .

 

If your goods are damaged or lost in transit, please contact us within 7 days. Leave the goods in the damaged packaging to help us with any claim.

 

Being sent the wrong goods can be annoying. If this has happened, contact us immediately and we will replace it with the correct item at no cost to you. Should we want the incorrect product back, we will arrange for the item to be returned at our cost.

If you order and pay for an item that is subsequently determined to be out of stock, we will contact you and offer a full refund, or an alternative product of comparable price, or putting a hold on the order until stock becomes available – it’s your choice!

 

When your returned item is received, we will notify you by email, and begin the refund process. A credit will be applied to the account from which the payment was originally made, using the original payment method, within 14 days. If you paid for return delivery of the item, this cost will also be refunded.

 

Please make contact via our Contact page, or by emailing elena@paperbagpantry.nz